Katherine W. Smith's Resume (Last updated April 30th 2007)

Wetpaint is a Web 2.0 start-up company developing a web publishing platform that allows people to build websites collaboratively without requiring advanced technical knowledge.

• Full-cycle recruiting including process & documentation: web development, editorial, & administrative positions.
  

• Develop & execute performance review and professional development system.
  

• Advisor to management on HR-related issues: benefits, policy, procedure, & employee relations.

Free & Clear spun off from the Group Health Cooperative in 2003 and delivers telephonic tobacco cessation counseling from a call center environment.

• Recruiting & staffing: Telephone counselors (class of 20 every 3 weeks), registration staff, & professional staff, achieved headcount growth of 75 employees to approx. 500.
  

• On-boarding & training: New hire orientation, management, diversity, & harassment prevention trainings.
  

• Compensation & benefits: Annual comp reviews, market studies, benefits renewal, monthly benefits reconciliation.
  

• Employee relations: Corrective action, terminations, harassment investigations, & management consulting.
  

• Performance management: Ongoing, quarterly, & annual performance review process.
  

• Develop and execute HR initiatives: HRIS implementation, commuting/transit plan, & monthly staff meetings.
  

• HR communications: corporate newsletter, announcements, policy manuals, memos, job postings.

InstantService is a small ASP start-up company specializing in an online chat application for online retail customer service.

• General office management and reception: payroll, AP/AR, stock options, sales & marketing support.
  

• Recruiting & staffing: technical & sales positions.
  

• Benefits administration: benefits renewal, monthly benefits reconciliation.
  

• Write & edit company documents: user guides, operations guides, marketing materials, and the customer newsletter.

Recruiting
High-volume Recruiting
Screening /Pre-qualify candidates
Interviewing

Benefits
Plan Design
Benefits Administration
Compensation Analysis

Training
New Employee Orientation
Management Training
Interview Training
Harassment Prevention Training
Diversity Training

Compliance
Affirmative Action
Employee Handbook
Sexual Harassment Investigations
EEO Tracking

Performance Management
Performance Review Design
Performance Tracking
Professional Development

General
Employee Relations
Corporate Communications
Document & Form Design

Software
Microsoft Office Suite
Visio
ADP Payroll
Employease